Refund Policy

1. Overview

OLA Korea is committed to providing high-quality training and educational experiences. This Refund Policy outlines the conditions under which refunds are granted for our various services. Please read this policy carefully before making a purchase.

Refund terms differ depending on the service type. By completing a purchase or booking, you acknowledge that you have read and agreed to the applicable refund terms described below.

2. Mentorship Community And Aesthetic Fact Sheets

Educational videos are shared within Mentorship Community; they are not sold as separate online courses.

Mentorship Community membership.

• Eligibility: membership is open to holders of a medical, dental, nursing, physician assistant or esthetician licence, or a national or government-accredited professional qualification. Training, course, society or company certificates are not accepted. Membership is not available to applicants practising in Korea.
• Payment: a subscription paid through PayPal (a card can be used through PayPal's guest checkout). Bank transfer is not accepted for this membership.
• Price and renewal: US$60 every 6 months. The membership renews automatically at the end of each period and PayPal charges US$60 for the next 6 months until you cancel. Launch offer: for memberships started within 6 months after membership payments open (until [date]), the first period is 12 months for US$60, as shown at checkout. Renewals are US$60 for 6 months.
• Start of access: access starts as soon as PayPal confirms the payment. We email you 7 days before each automatic renewal with the amount and the date.
• Cancellation: you can cancel automatic renewal at any time from My Account (Payment & Renewal) or in your PayPal account. Cancelling stops future charges; your access continues until the end of the current paid period.
• No refunds: membership payments are non-refundable, including partial or unused periods, except where required by applicable law.
• Failed payment: if a renewal payment fails, PayPal will retry it automatically. Your access is not extended until a retry succeeds; if the retries fail, your access ends at the end of the paid period.
• Member benefit: one Aesthetic Fact Sheet of your choice from the volumes on sale, once per member. You choose it in My Account while your membership is active, after your first paid membership payment; a personal copy is sent to you by email, and the choice cannot be changed.

Aesthetic Fact Sheets.

• Price: one volume is US$49; each additional volume in the same order adds US$30 (two US$79, three US$109, all four US$139). Taxes are included and OLA Korea pays the PayPal processing fee. Orders are paid with PayPal; no site account is needed.
• Eligibility: Aesthetic Fact Sheets are for licensed medical professionals; you confirm this before payment. They are not sold to buyers in Korea.
• Delivery: after payment is verified, a personal PDF copy of each volume (your name, email and a Copy ID on every page) is sent to the email you entered as a download link, each valid for 7 days with up to 3 downloads. The copy is for your personal use only and may not be shared or resold.
• Training participants: Training and Clinical Observation participants receive a personal copy of the Aesthetic Fact Sheets covering the subjects trained in or observed, sent after the programme.
• Withdrawal and refunds: before payment you separately agree to immediate digital delivery. Once you begin downloading the PDF, you lose your right to withdraw from the purchase and cannot receive a refund, except where required by applicable law. Contact OLA Korea before downloading about an order problem, or at any time about a defective file.

For an existing arrangement, contact [email protected] with your reference and the terms supplied with that arrangement.

3. In-Person Training Programs

For in-person training sessions (One On One Mentorship, Clinical Observation, and business programs), cancellation refunds are determined by the amount of advance notice provided before the scheduled training date. For One On One Mentorship and Clinical Observation the program fee is paid in full in advance. Where full prepayment is genuinely not possible and OLA Korea agrees in writing, a fixed USD 500 booking deposit confirms your training date instead, is deducted from the program fee, and the balance is settled on-site before the session begins. A training date is reserved only once your payment has arrived; an unpaid offer lapses on its stated due date without any charge, and the date stays open to other bookings until then. If you have prepaid in full and later cancel, only the USD 500 deposit portion is subject to the schedule below — the remainder is refunded to the originating account within 10 business days, less bank charges. Business-program and equipment deposits are set per quotation.

OLA SSF Seminar uses separate event registration. Its confirmed schedule and event-specific cancellation terms will be published together.

If OLA Korea cancels or cannot deliver a confirmed training for any reason, including force majeure, you may choose either a full refund of every amount paid (booking deposit and any prepaid balance) within 10 business days, or a new date at no additional cost.

Cancellation requests must be submitted in writing via email to [email protected]. The cancellation date is determined by the date and time OLA Korea receives the written request, calculated in Korea Standard Time (KST). Refunds for in-person training are processed within 10 business days. The refund method is confirmed against the original payment and the applicable service agreement. A no-show is defined as failing to arrive within 60 minutes of the scheduled start time without prior notice by email or our official WhatsApp.

4. Equipment Rental

Equipment rental fees are non-refundable once the rental period has commenced. If you need to cancel an equipment rental before the start date, please contact us as soon as possible. Cancellation terms will be specified in the individual rental agreement issued at the time of booking.

5. Rescheduling

We understand that scheduling conflicts can arise. Rescheduling requests for in-person training are subject to availability. A reschedule requested 30 or more days before your training date is free and does not count against the allowance below, provided the new date falls within 6 months of the original. If you reschedule 14–29 days before your training date, you may do so once, free of charge, to an available date within 6 months; the carried-over deposit is not refundable. A booking deposit may be carried over at most twice in total; any further reschedule forfeits the carried-over deposit and requires a new USD 500 booking deposit. Rescheduling requests made less than 14 days before the training date are treated as a cancellation under Section 3. Rescheduling deadlines are calculated in KST from the time OLA Korea receives your written request.

6. OLA Korea Cancellations

If OLA Korea cancels or cannot deliver a confirmed training for any reason, including force majeure (natural disaster, pandemic, travel restrictions) or instructor illness, you choose either a full refund of every amount paid (booking deposit and any prepaid balance) within 10 business days, or a new date at no additional cost. This mirrors Article 3 of the Training Participation Agreement; where a statutory right of withdrawal or refund applies to you and cannot be excluded by contract, that right prevails.

7. Refund Process

To initiate a refund request:

1. Email [email protected] with the subject line "Refund Request — [Your Name]".
2. Include your booking or order reference, the service purchased, and your reason for requesting a refund.
3. We will confirm the applicable refund amount and return method against your payment record and service agreement.

We aim to respond to all refund requests within 3 business days.

8. Contact

OLA Korea (주식회사 올라코리아)
CEO: SONG JENNIFER KIM
145 Bunpo-ro, Nam-gu, Busan, South Korea
Email: [email protected]
Business Registration No.: 775-81-03508
Mail-order Business Report No.: 2026-부산남구-0583